Warranty Policy

LOOK, through its network of authorized dealers and distributors in the country in which the product was pur¬chased, guarantees its products against nonconformities and hidden defects for a period of (2) two years from the original date of purchase.

COVERAGE

The warranty applies only if the product was assembled by an authorized LOOK retailer and according to the instructions provided, and if the bicycle has been maintained according to our recommendations and used prop¬erly.

This limited warranty does not apply to normal wear and tear* and to parts that have been restored or subject to repairs or improper modification or any damage caused by an accident, abusive or inappropriate use, or a lack of due diligence. Uses deemed inappropriate that would void the warranty, include spinning (stationary bicycle), jumping, stunt riding, extreme cycling, and any similar activities. The intensive use of a bicycle on a home-trainer can damage the rear triangle because it is firmly fixed to the trainer via the rear quick release.

The only appeal within the limits of the LOOK limited warranty, or any implied warranty, is limited to the repair or exchange, at the sole discretion of LOOK, of all or part of the product concerned. Under no circumstances, can LOOK and its representatives or distributors be held responsible for any direct or consecutive damage, nor for any product shipping or transport costs, whether the claim is based on the contract, the warranty, a negligence or a product liability claim, including, without limitation, loss or damage to property other than the guaranteed product itself, the loss of use of the property, or any other financial loss.

Regardless of the cause, neither LOOK, nor any representative or distributor, can be considered liable for any financial contribution or compensation for a product. The rights allocated by the warranty and associated benefits cannot be transferred or transmitted. LOOK’s obligations under any warranty are limited, according to the wider acceptance of the law, to those specified in this LOOK limited warranty.

This guarantee does not apply to « Special Race Service » products and/or purchased by professional or ama¬teur teams, professional athletes, clubs, and/or via any rental program, and this exception will be enforced even if the product is new.

The warranty is void if the product:

  • Underwent a technical and/or structural modification, or if it has been repaired or repainted at a non-LOOK authorized repair center.
  • Has been repaired and/or used with non-authorized spare parts.
  • The product serial number has been removed, erased, altered or rendered illegible.

Any components, other than LOOK branded components that are mounted on our bicycles, are subject to the same legal requirements of the warranty. Any warranty claims of one of the components must be made through the concerned manufacturer or distributor. LOOK and its representatives or distributors cannot be held responsible for damages under any circumstances, direct or indirect, of a product not designed, manufactured and market¬ed by LOOK.

*The following parts are considered to sustain wear and tear from normal use: Bearings (bottom bracket, headset, hubs), housing, cables, tires, tubulars, tubes, rim strips, rim brake or disc brake pads, chains, chainrings, cassettes, saddles.

PRODUCT SUPPORT

Despite all the care taken in our manufacturing process, products occasionally find their way into the retail market that do not meet our standards. If you suspect a defect or if a repair is required, please contact your local authorized LOOK dealer. All LOOK authorized retailers, whether a physical brick and mortar store or an online retailer, are qualified to review the issue and contact us to help with your technical or warranty needs. They will require you to bring or ship them the suspected or defective product accompanied by the sales receipt, and for you to explain the defect or damage.

WARRANTY SUBMISSION

If your LOOK branded product has failed under normal, intended use, within its subscribed warranty coverage period please contact or visit any LOOK dealer to start the claim process.
You will need to provide proof of purchase from an authorized North American LOOK retailer for the claim to be considered. Look’s commercial warranty does not transfer to second hand owners or apply to goods purchased through unauthorized resellers or without proof of purchase.

CRASH REPLACEMENT

If the bicycle has been subjected to an impact, fall or accident not linked to normal use, LOOK offers you a crash replace¬ment program valid on all LOOK frames and forks, purchased as of June 1st, 2017. The program is valid on all 2016 and subsequent models. This program allows you to purchase a new frame and fork, at a reduced price, choosing from the current model year framesets offered in the North American market.

CONDITIONS

To take advantage of the crash replacement program, your bicycle must be registered within 10 days from the original date of purchase. If you fail to register the bike, the crash replacement program is not available. It is also not available to second hand owners and is non-transferable.

To begin the crash replacement process, bring your bicycle, along with the original sales receipt, to your authorized LOOK dealer. They will han¬dle the request with our service and warranty department. Eligibility for the crash replacement program does not exceed three years from the date of purchase and the amount of the price reduction to be applied will be reduce as you progress from the date of purchase.

COVERAGE

Only the frame and fork are eligible for the crash replacement program. Components, wheels and ac¬cessories are not covered by the crash replacement program and thus are not eligible for consideration under the program. The retailer’s labor costs associated with the disassembly or rebuilding the bicycle, as well as any related shipping costs are the responsibility of the rider. A frame and fork obtained as part of the crash replacement program cannot be the subject of a second request under the same pro¬gram, but does benefit from standard warranty coverages.

LIFETIME FRAME WARRANTY

LOOK’s dedication to the quality and reliability of our frames allows us, through authorized representatives and dealers, to propose an extended warranty to you under specific conditions outlined below.

CONDITIONS

To validate the lifetime warranty, the bicycle must be registered within a strict deadline of 30 days from the date of purchase. The registration form must be filled in and submitted correctly. This offer only applies to frames and or bikes manufactured by LOOK after July 1st, 2018.

COVERAGE

This lifetime warranty is only valid for the initial purchaser and is non-transferable. Beware; the lifetime warranty does not apply to the paint and finish, or any components other than the frame and fork. The lifetime warranty is limited to the repair or replacement, and at the sole discretion of LOOK, of all or part of the product concerned.

EXTENDED PEDAL WARRANTY

LOOK’s dedication to the quality and reliability of our pedals allows us, through authorized representatives and dealers, to propose an extended warranty to you under specific conditions outlined below.

CONDITIONS

To validate the one-year extended warranty, the pedals must be registered within a strict deadline of 30 days from the date of purchase. The registration form must be filled in and submitted correctly. This offer only applies to pedals manufactured by LOOK after July 1st, 2018.

COVERAGE

This one-year extended warranty is only valid for the initial purchaser and is non-transferable. In the context of the one-year extended warranty, LOOK is limited to the repair or replacement, at the sole discretion of LOOK, of all or part of the product concerned.

CONTACT

Main line

941.896.2080

General Questions or Dealer Inquiries

sales.usa@lookcycle.com

Warranty Service

warranty.usa@lookcycle.com

Technical Service

tech.usa@lookcycle.com